Download M*Modal: A Guide to the Top-Ranking Conversational AI Platform for Medical Transcription
If you are a physician or a medical transcriptionist, you know how important it is to create accurate, comprehensive, and timely clinical documentation. However, you also know how challenging and time-consuming it can be to capture the patient story using traditional methods such as typing, clicking, or dictating into a phone.
That's why you need a better solution that can help you streamline your documentation workflow, improve your productivity and satisfaction, and enhance your quality of care and revenue cycle. That's why you need M*Modal.
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M*Modal is a leading healthcare software and services company that empowers the transformation of ambulatory care. It offers a new breed of speech understanding applications that use artificial intelligence (AI) and natural language understanding (NLU) technologies to convert your spoken word into high quality electronic records.
M*Modal has over two decades of transcription experience, with a global workforce of over 8,600, and revenue of approximately $200 million. It is used by over 8,000 organizations worldwide, including hospitals, medical clinics, and medical transcription companies.
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In this article, we will guide you through the main features and benefits of M*Modal, and show you how to download it and get started. We will focus on three of its products: M*Modal Fluency Direct, M*Modal Fluency Mobile, and M*Modal Fluency for Transcription.
M*Modal Fluency Direct: The Cloud-Based Speech Recognition Solution
M*Modal Fluency Direct is an all-in-one speech recognition solution that enables physicians of any medical specialty to conversationally create, review, edit, and sign clinical notes directly in their electronic health record (EHR) system. It leverages 3M NLU technology for contextual understanding of the patient's narrative and helps to improve documentation accuracy from the first word.
With built-in computer-assisted physician documentation (CAPD) functionality, M*Modal Fluency Direct continuously analyzes and monitors the clinical narrative. In real time, it nudges you for additional information or clarification and suggests specific things you can do to improve the quality of care and clinical documentation.
How to integrate M*Modal Fluency Direct with your EHR system?
M*Modal Fluency Direct seamlessly works with more than 250 EHRs, including all major platforms such as Epic, Cerner, athenahealth, MEDITECH, eClinicalWorks, (TLD), and front-end speech recognition (FESR). It combines the best of both worlds: the speed and convenience of speech recognition and the accuracy and quality of human transcription.
M*Modal Fluency for Transcription allows you to choose the option that best suits your needs and preferences. You can switch between the options at any time, depending on the complexity of the case, the availability of transcriptionists, or the urgency of the report. You can also use a hybrid approach that combines speech recognition and transcription for optimal results.
How to choose between transcription-backed dictation, transcription-less dictation, and front-end speech recognition options?
Here is a brief overview of each option and how to choose the best one for your situation:
Option
Description
Advantages
Disadvantages
When to use
Transcription-backed dictation (TBD)
You dictate your clinical note using M*Modal Fluency Direct or M*Modal Fluency Mobile. Your dictation is sent to a human transcriptionist who edits and formats it according to your specifications. You receive a completed note within a specified turnaround time.
You can dictate quickly and easily without worrying about editing or formatting. You can rely on the transcriptionist's expertise and quality assurance. You can save time and money compared to traditional transcription.
You have to wait for the transcriptionist to finish your note before you can review and sign it. You have less control over the final output of your note. You may encounter delays or errors due to human factors.
You have a complex or unusual case that requires a high level of accuracy and detail. You prefer to delegate the editing and formatting tasks to a professional. You are not in a hurry to complete your note.
Transcription-less dictation (TLD)
You dictate your clinical note using M*Modal Fluency Direct or M*Modal Fluency Mobile. Your dictation is converted into text by M*Modal's speech recognition engine. You receive a draft note that you can review, edit, and sign yourself.
You can get your note done faster and more efficiently without waiting for a transcriptionist. You have more control over the content and style of your note. You can use CAPD functionality to improve your documentation quality and compliance.
You have to spend some time and effort to review and edit your note yourself. You may encounter some errors or inaccuracies due to speech recognition limitations. You may need some training and practice to use voice commands and macros effectively.
You have a simple or routine case that does not require a lot of detail or explanation. You prefer to do the editing and formatting tasks yourself. You are in a hurry to complete your note.
Front-end speech recognition (FESR)
You dictate your clinical note using M*Modal Fluency Direct or M*Modal Fluency Mobile. Your dictation is converted into text by M*Modal's speech recognition engine in real time. You can see the text on your screen as you speak and make corrections or changes on the fly.
You can create your note in one step without having to review or edit it later. You can see the immediate results of your dictation and make adjustments as needed. You can use CAPD functionality to get real-time feedback and guidance.
You have to pay attention to the text on your screen as you dictate and correct any errors or mistakes as you go. You may lose some of the natural flow and spontaneity of your dictation. You may need some training and practice to use voice commands and macros effectively.
You have a moderate or standard case that requires some detail or explanation. You prefer to see the text as you dictate and make corrections or changes on the fly. You want to create your note in one step without having to review or edit it later.
How to use M*Modal Fluency for Transcription to create high quality electronic records with less time and cost?
To use M*Modal Fluency for Transcription, you need to download M*Modal Fluency Direct from the official website and install it on your Windows PC. You will need a valid license key and a microphone to use the software. Once installed, you can launch M*Modal Fluency Direct from your desktop or from within your EHR system.
To choose between TBD, TLD, or FESR options, you can either select them from the drop-down menu on the top left corner of the screen or say "switch mode" followed by the option name. For example, you can say "switch mode transcription-backed" or "switch mode front-end". You can also create custom voice commands for switching modes. For example, you can say "create command transcription mode" followed by the option name.
To dictate your clinical note, you can either tap on the microphone icon on the bottom right corner of the screen or select a patient and a note type from your EHR system. You will see a red recording button on the bottom center of the screen indicating that the app is ready to capture your voice. You can speak naturally and conversationally as you would with a human transcriptionist.
Depending on the mode you have chosen, you will see different results on your screen. If you have chosen TBD, you will see a message saying "Your dictation has been sent to transcription". If you have chosen TLD, you will see a draft note that you can review, edit, and sign yourself. If you have chosen FESR, you will see the text on your screen as you speak and make corrections or changes on the fly.
In any mode, you can use voice commands, macros, and CAPD functionality to improve your documentation workflow and quality. You can also use touch gestures such as tapping, swiping, or pinching to edit your note.
Conclusion
M*Modal is a conversational AI platform that helps physicians and medical transcriptionists create high quality electronic records with less time and cost. It offers three products: M*Modal Fluency Direct, M*Modal Fluency Mobile, and M*Modal Fluency for Transcription. Each product has its own features and benefits that suit different needs and preferences.
M*Modal Fluency Direct is a cloud-based speech recognition solution that enables physicians to conversationally create, review, edit, and sign clinical notes directly in their EHR system. It leverages 3M NLU technology for contextual understanding of the patient's narrative and helps to improve documentation accuracy from the first word.
M*Modal Fluency Mobile is a robust mobile medical dictation app that enables physicians to dictate clinical notes using their iOS or Android devices. It works with M*Modal Fluency Direct to provide a consistent and seamless speech recognition experience across different platforms and devices. It also works offline, so you can dictate without an internet connection.
M*Modal Fluency for Transcription is a flexible transcription solution that offers three options for creating electronic records: transcription-backed dictation (TBD), transcription-less dictation (TLD), and front-end speech recognition (FESR). It combines the best of both worlds: the speed and convenience of speech recognition and the accuracy and quality of human transcription.
If you want to download M*Modal and try it for yourself, you can visit the official website and request a demo or a free trial. You can also contact M*Modal's sales team or customer support team for more information or assistance.
We hope this article has helped you understand what M*Modal is and how it can help you with your medical transcription needs. Thank you for reading!
FAQs
What are the pricing options for M*Modal?
M*Modal does not disclose its pricing options publicly on its website. However, according to some online sources, M*Modal charges per line or per minute of dictation, depending on the product and the option you choose. The average cost ranges from $0.05 to $0.15 per line or from $0.08 to $0.25 per minute. You may also have to pay additional fees for installation, training, support, or maintenance.
What are the system requirements for M*Modal?
M*Modal Fluency Direct requires a Windows PC with at least 4 GB of RAM, 1 GB of free disk space, and an internet connection. It also requires a microphone that meets M*Modal's specifications. You can use any headset or handheld microphone that has a noise-canceling feature and a USB connection.
M*Modal Fluency Mobile requires an iOS or Android device with at least 1 GB of RAM, 100 MB of free disk space, and an internet connection. It also requires a microphone that meets M*Modal's specifications. You can use the built-in microphone of your device or an external microphone that has a noise-canceling feature and a Bluetooth connection.
M*Modal Fluency for Transcription requires a Windows PC with at least 4 GB of RAM, 1 GB of free disk space, and an internet connection. It also requires a microphone that meets M*Modal's specifications. You can use any headset or handheld microphone that has a noise-canceling feature and a USB connection.
What are some of the best practices for using M*Modal?
Here are some tips and tricks to help you get the most out of M*Modal and improve your documentation quality and efficiency:
- Speak clearly and naturally, as if you were talking to a colleague or a patient. Avoid mumbling, whispering, shouting, or speaking too fast or too slow. - Use proper grammar, punctuation, and spelling. Say "period", "comma", "question mark", or "new paragraph" to insert the corresponding symbols. Say "spell that" to spell a word letter by letter. - Use medical terminology and abbreviations that are appropriate for your specialty and your EHR system. Avoid using slang, jargon, or acronyms that may be ambiguous or confusing. - Provide enough detail and context for your clinical note. Include relevant information such as the patient's history, physical examination, diagnosis, treatment plan, and follow-up instructions. Avoid vague or incomplete statements that may raise questions or doubts. - Review your note carefully before signing it. Check for any errors, inaccuracies, or inconsistencies that may have occurred during the dictation or transcription process. Make any corrections or changes as needed using voice commands or touch gestures. - Follow the best practices and guidelines for clinical documentation in your organization and your industry. Comply with the standards and regulations for quality, compliance, and reimbursement purposes. How secure is M*Modal and how does it comply with HIPAA and other regulations?
M*Modal is committed to ensuring the security and privacy of your data and your patients' data. It uses advanced encryption, authentication, and authorization technologies to protect your data from unauthorized access, use, or disclosure. It also complies with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws and regulations regarding the handling of protected health information (PHI).
M*Modal has obtained several certifications and accreditations that demonstrate its adherence to the highest standards of security and privacy. These include ISO 27001, SOC 2 Type II, HITRUST CSF, PCI DSS, GDPR, and CCPA.
How can I get support and training for M*Modal?
M*Modal provides various resources and channels for support and training for its customers. You can access the following options from the M*Modal website or the M*Modal Fluency Direct software:
- User guides and manuals: You can download PDF files that contain detailed instructions and information on how to use M*Modal products. - Video tutorials: You can watch short videos that demonstrate how to perform common tasks or functions with M*Modal products. - Webinars: You can register for live or recorded webinars that cover various topics related to M*Modal products. - Knowledge base: You can search for answers to frequently asked questions or common issues with M*Modal products. - Support portal: You can submit a ticket or chat with a support agent online to get help with any technical or operational issues with M*Modal products. - Phone support: You can call a toll-free number to speak with a support agent over the phone to get help with any urgent or complex issues with M*Modal products. 44f88ac181